Terms & Conditions

TERMS & CONDITIONS

The Company reserves the right to revise any of the terms and conditions stated here and will come into effect 1 hour after posting. A quote on a journey will be valid until 24 hours after the issue thereof.

No reservation is considered as accepted until confirmed by email and the passenger has been issued with a reference number.

An additional surcharge of 100% on the prices listed on this site may be added on the following dates: 24, 25, 26, 31 December as well as 1 January.

There may be an additional charge if the passenger has to make a stop on the way of the journey (minimum £5) or any other diversion on the way. The drivers are competent and have a good working knowledge of Manchester and strive to take the shortest possible route on that specific day. If you may need to make another stop on the way the passenger will need to be given 6 hrs prior notice. If on the way the passenger suddenly needs to make a stop or there is optional extras they would like to take that was not booked in advance then it is up to the discretion of the driver to see if it is possible to comply with the request, they might need to pay cash for it and sign with the driver.

We do monitor the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 2 hour before the scheduled arrival of that flight.

A reservation may only be altered or cancelled with the permission of the company. It has to be done in writing (preferably email) or by phone.

Is There A Charge To Cancel My Booking?

Yes if you cancel your booking you will be charged as per the following table of charges. Cancellations must be made by you using our website. You will be entitled to a refund, depending on when you cancel your Booking, as follows: (i) If you cancel your booking more than 1 days prior to the date on which you use the first Service confirmed in your Booking, you will be entitled to a refund minus 25% admin fee of the value of your booking. (ii) If you cancel your booking between 1 and 6 hours prior to the time on which you use the first Service confirmed in your Booking, you will be entitled to a refund equivalent to 50% of the value of your booking. (iii) If you cancel your booking upto 1 hour prior to the time on which you use the first Service confirmed in your Booking, you will not be entitled to a refund.  In the event that you cancel your booking directly with the transport provider, you will be asked by us to confirm your cancellation via email. You will need to confirm your cancellation using the links sent to you in the email. What if my flight was cancelled? In the event your flight is canceled by the airline, you may be able to claim compensation under the European Passenger Rights Regulation EC 261/04. You can find more information on the citizens advice website. Why do we have a cancellation charge? There are two main reasons we have a cancellation charge The service we offer is a pre-booked service, when you book your vehicle a driver is allocated for that day and time with the operator. The operator will then make sure they keep that vehicle allocated for you. If you cancel, the driver scheduled to carry out the booking will lose out on a job. It will be hard for the operator to re-allocate another booking for that driver for that time of the day and that type of vehicle. Minicab and Minibus operators are not like Black Cab services and Uber. They do not work an on demand service and billed by a meter. As they are able to schedule work in advance and fully utilise their drivers, this allows them to offer a more competitive price to our customers. Once a booking has been made and both parties provided with each other's contacts details, it is vital for us to protect ourselves from being cut out of the loop. This, unfortunately, has happened often before we introduced the cancellation charge. Can I appeal against a cancellation Charge? Yes, you can, if you believe that you have been charged unfairly, please create a ticket and outline the relevant details as to why you believe the charge is unfair and kindly provide as much details as possible so we can review your case and take action accordingly. Terms and Conditions All Payments for travel must be cleared before the booking is due unless on account, Any outstanding payments that need to be continuously followed up will incur an extra admin charge of £25.00 which will be added every time we have to chase the payment Status as this causes extra work in the office.-- /p>

All payments can be made in cash or credit card. In the case of credit card your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash(GBP).

If we pick up from a UK address the driver will wait up and till 15 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. At the airport the driver will go in 30 minutes after international/intercontinental flights and 20 minutes after European flights (unless the passenger has specified otherwise). The driver will wait at the information desk in the arrivals terminal.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a no show..

Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serves merely as a guide and will not be binding.

The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licenced and comply with the regulations stipulated with the Public Carriage Office.

The company is not responsible for services offered by other companies as listed on our 'links' page.

Your journey.

Prices of journeys also depend on the size of the vehicle. The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit. The passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage.

The driver will kindly assist you to load your luggage if you prefer, but is not responsible for any damages to passengers luggages.

The company provides the passenger the option of additionally booking a baby seat or a booster seat. A baby seat is not Guaranteed and is only availible if the driver has one at the time you will be advised on this when you make the booking, It is not a legal requirement to travel with a child seat in a taxi.

Please keep in mind that babies/ children are regarded as passengers and therefore to book the vehicle size accordingly.

Privacy and scurity policy.

We collect information about you for 2 reasons: firstly to process your booking and secondly to provide you with the best possible service.

We will not send out marketing email to you in the future unless you have given us your consent.

We will give you the chance to refuse marketing email from us or another trader in the future.

The type of information we collect are: your name, address, phone number, email address details. We will not collect any other sensitive information without your explicit consent. The information we will collect about you will be secure.

The information we hold will be accurate and up to date. You may check the information we are holding by emailing us. If you find any inaccuracies we will delete or promptly correct it.

 

 

 

MMA Transfers – Privacy Policy

MMA Transfers provides a TAXICAB/PRIVATE HIRE/PRIVATE HIRE facility through the MMA Transfers website/s and mobile phone applications (“the service”). Upon calling registering with MMA Transfers on our website/s or through a mobile phone application a user may book an MMA Transfers taxi (“member”) using location based technology on the website/s or mobile phone, MMA Transfers will use the location services of your network operator to help identify your approximate location, MMA Transfers will ask you to confirm that the pickup location that has been identified is correct and it is the responsibility of the user to amend that address/location if it isn’t correct.

The service is being provided to you under these terms and conditions and any operating rules, policies, and procedures as currently published on this website and/or informed to users by MMA Transfers and/or its members (including without limitation in respect of the cost, data protection policy and cancellation of the service). By using the service, you agree to be bound by all the terms and conditions found herein. If you do not accept all of these terms and conditions, do not continue to use the service.

Permitted uses No materials from MMA Transfers and/or associated websites may be copied, downloaded, reproduced, broadcast, shown or played in public, republished, uploaded, posted, stored, transmitted or distributed in any way or adapted or changed in any way. MMA Transfers takes active measures to ensure that no unauthorised use or breach of its intellectual property rights is committed. Warranties MMA Transfers does not guarantee that the service will be uninterrupted, timely, secure, or error free. Use of the services provided by MMA Transfers is done so entirely at one’s own risk and discretion. MMA Transfers assumes no responsibility or liability for any services provided.

MMA Transfers does not guarantee the availability of a taxi at any time, nor the availability of the service. MMA Transfers makes no guarantee for and does not vouch for those persons/companies whose goods or services are referred to or displayed by MMA Transfers and/or associated websites. MMA Transfers makes no guarantee as to the accuracy, content, timeliness, completeness, legality, reliability, quality or suitability of any information, advice, content, service, search results, products or merchandise provided through MMA Transfers and/or associated websites.

MMA Transfers makes no guarantees, and will not be held liable for, any information, advice, products, services, adverts or links of third parties. Users are advised to satisfy themselves as to the exact type and nature of goods or services being offered or qualifications held by those persons, companies and other organisations whose goods or services may be displayed or referred to by MMA Transfers and/or associated websites. Making Reservations through Mobile Phones (Applications or any other methods) By sending us or requesting a taxi booking request through MMA Transfers mobile phone portals or applications (or any other mobile technology) you are deemed to have accepted the terms and conditions herein. Any information received is provided on an “as is” basis. Use of such information is done at one’s own risk.

MMA Transfers is not associated with or endorsing any particular person/company that may be featured. You further acknowledge that you are only entitled to use the information received for your own personal use. Intellectual Property Rights subsist in information that may be sent to you and may not be redistributed, broadcasted, retransmitted, stored or made a compilation of. All rights reserved. You recognise that mobile services may, from time to time, be adversely affected by events outside our control and that MMA Transfers will not be held liable for any error in, or delay in, or failure in transmission of the services. Mobile services are subject to the limitations of the enabling technology on which they are reliant and may be adversely affected by network performance and other operational factors beyond our control, including without limitation, congestion, network coverage, dropped connections, the performance of your mobile phone and the maintenance of secure network connections.

MMA Transfers accepts no responsibility if you do not receive your booking confirmation or services for any of these reasons. Furthermore, MMA Transfers will not be liable to you in any way for failures, defects or delays in the delivery of aforementioned booking confirmation or services which are caused by one or more of the following reasons: provision of an incorrect phone number before submitting the request, your mobile phone does not support such services, message inbox is full, mobile phone is out of range or un-contactable for some other reason, or you erase the information sent to you.

Changes to the service MMA Transfers reserves the right, without liability, to change or discontinue any part of the service, temporarily or permanently, at any time (including any fees or charges for using the service). MMA Transfers will give the maximum amount of notice of such changes or discontinuance as is practicable in the circumstances. Notice of any changes to the service will be made available on this website and/or informed to users by MMA Transfers and/or its members Amendments to these terms and conditions MMA Transfers may change these terms and conditions from time to time. Notice of any changes to these terms and conditions will be made available on our website. Any changes become effective immediately after they are made available on our website and/or informed to users by MMA Transfers and/or its members.

Any use of the service occurring after such date is subject to the amendments. Your continued use of the service after such date constitutes your acknowledgement of the terms and conditions, their modifications and your agreement to abide by and be bound by the agreement, as amended. Conduct You agree that by booking a taxi or private hire vehicle through MMA Transfers that you have made a verbal contract with the driver. You agree to meet the driver at the appointed location, make the journey as booked and pay the full and correct fare. MMA Transfers reserves the right to bar users that inappropriately use the service. Liability You acknowledge that your use of MMA Transfers and/or associated websites & applications, constitutes an agreement between you and the member and bears no responsibility or liability to MMA Transfers.

MMA Transfers does not accept liability for any damages, including, without limitation, indirect or consequential damages, loss of profits, use of data or any damages whatsoever arising out of, or in connection with the use or inability to use the service and/or associated websites (including information, advice, products, services, adverts or links of third parties). MMA Transfers makes no representations or warranties of any kind whatsoever that the server behind this website is free of viruses or other components that may infect, harm, or cause damage to your computer equipment or any other property when you access, browse, download from, or otherwise use the site. You acknowledge that standard terms and conditions apply between you and the taxi driver and/or as set out by that company/driver.

MMA Transfers is unable to ensure or guarantee the security of any information transmitted over the Internet. Any information or data which you transmit to or by using MMA Transfers and/or associated websites is done at your own risk and MMA Transfers shall not be responsible or liable for any damages or injury that may result from transmitting such information. If any jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Jurisdiction These terms and conditions shall be governed by and construed in accordance with the laws of United Kingdom and shall be subject to the exclusive jurisdiction of the United Kingdom courts. These terms and conditions, as modified from time to time and/or including information given to users by MMA Transfers and/or its members, constitute the entire agreement between

MMA Transfers and you with respect to the subject matter hereof. If any provision contained in these conditions is determined by a court of competent jurisdiction to be illegal, invalid or otherwise unenforceable, that provision shall be severed from these conditions and the remaining provisions shall continue in full force and effect. You agree that MMA Transfers has the right to assign or sub-contract any or all of its obligations under these terms and conditions.

Contact You can contact MMA Transfers about any problems or questions with these terms and conditions, website or use of the service. Please contact us at minibusmanchesterairport@gmail.com or write to us at MMA Transfers, Street Address: 3000 aviator way City: Manchester Postal Code: M22 5TG

TERMS & CONDITIONS OF USE

1. These terms & conditions only apply to the user when they submit correct and truthful details as requested on the MMA Transfers website/s and/or through any mobile phone devices whereby the user is then permitted to use the service and software of MMA Transfers.

2. MMA Transfers offers the user a service and the software required to provide that service. MMA Transfers will supply details provided to enable MMA Transfers taxi drivers to receive a booking and to communicate with you on that basis. This information will contain the users pick up location and associated data (username, mobile phone number) and the user in turn will also receive relevant data about the taxi & driver that will pick them up.

3. With respect to using the internet – the technical requirements, configuration and performance of the terminal to use the application including any necessary software are at the user’s responsibility and cost.

4. The appointment of a taxi through MMA Transfers is free and incurs no additional charge to the user above regulatory charges (including pick up charges) and fares. Any charges incurred through use of the MMA Transfers applications (such as, but not exclusively, network charges) or website are the user’s sole responsibility.

5. By ordering a taxi through MMA Transfers (mobile applications or website or any other method) the user agrees to use the service and to pay all relevant fares. The settlement of which will be bound by the terms & conditions of use between the taxi and the user.

6. By agreeing to these terms & conditions you – and anyone else using your account - agree to adhere to them and to be bound by them

Amendment or Termination of Service

1. MMA Transfers reserves the right to develop, improve or amend in any way the MMA Transfers website and/or mobile applications

2. MMA Transfers reserves the right to temporarily or permanently stop its services without informing the individual but in the case of this situation arising will do its utmost to keep people informed through its’ website www.minibusmanchesterairport.com Availability The user is not entitled to a permanent and uninterrupted availability of the MMA Transfers service.

MMA Transfers undertakes to achieve maximum levels of service and availability in the case of an interruption to service to resolve it as quickly as possible. Warrant & Liability MMA Transfers cannot warrant that information is always accurate, complete and that it will reach the recipient in a timely fashion

1. Where information/data is incorrect, incomplete or submitted late MMA Transfers cannot be held liable or responsible

2. If the application or submission of data through MMA Transfers causes damage or interruption to MMA Transfers services or any other software or hardware or loss of data, then MMA Transfers cannot be held responsible or liable – the user is responsible for backing up any such information

3. MMA Transfers bears no liability for its driver services

4. MMA Transfers bears no liability for its service in any form

5. MMA Transfers bears no liability for the content of third-party websites on or linked to MMA Transfers

Obligation of the user

1. The user is committed to being truthful and sincere with respect to the personal data that they submit to MMA Transfers through mobile phone or website and agree to use it in a truthful and legal way

2. The user may use the applications or website as long as they agree not to wilfully cause any damage, interruption to service, congestion.

3. The user agrees not to attempt to circumvent, access and/or amend the MMA Transfers services or software in any way.

4. MMA Transfers reserves the right to exclude the user from all MMA Transfers services permanently for any abuses of the service

5. The users account is private, and the user agrees to keep their username and password safe and not to disclose to any third parties. If this information is lost or in any way disclosed, then the user has an obligation to inform MMA Transfers immediately.

6. MMA Transfers will not be held liable and is free from all claims for any third party damage that is caused to the user and/or their account through unauthorised access to their account Termination The contract for the use of the software and the application may be terminated by either party without notice or reason.

Disclaimer / Privacy Statement

MMA Transfers is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

The information we collect and how we use it When you register with MMA Transfers on our website, mobile application or any other way we need to know your name, e-mail address and e-mail address (insert any other details that are requested). We gather this information to allow us to process your registration, process any bookings you may make and process queries.

The relevant information is then used by us, our agents and sub-contractors to communicate with you on any matter relating to the conduct of your account and providing you with various services. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties.

These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by e-mail or telephone (or as required) to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or applications or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to info@mmatransfers.com.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to info@mmatransfers.com.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to info@mmatransfers.com.

Our use of cookies and other information gathering technologies

The MMA Transfers website uses “cookies” to allow a user web browser (software used to read web pages) to recall those pages of this website which have already been visited by the user. Cookies are small pieces of information, placed on your computer by a website for tracking purposes.

How we protect your information

The internet is not a secure medium. We have taken all reasonable precautions to prevent disclosure otherwise than as set out in this Privacy Statement, our Terms and Conditions or as set out elsewhere on this website of any of your personal information which you reveal to us on this website.

However, due to the nature of the Internet we cannot guarantee the security of the information you send to us via the Internet as the sending of any information over the Internet can never be absolutely secure. We also keep your information confidential.

Our internal procedures of MMA Transfers cover the storage, access and disclosure of your information.

Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Updating your details If any of the information that you have provided to us changes, for example if you change your e-mail address, name or if you wish to cancel your registration, please let us know the correct details by sending an e-mail to info@mmatransfers.com

Your consent by submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy, we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times.

We will also e-mail or SMS you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes. Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy.

However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information, you consent to these transfers. How to contact the data controller in MMA Transfers We welcome your views about our website and our privacy policy.

If you would like to contact us with any queries or comments, please send an e-mail to info@mmatransfers.com

Links to other websites

This statement relates to our privacy practice in connection with our website and related mobile applications and the personal data collected through our website and mobile applications. However, we are not responsible for the content or privacy practices of other websites, including linked websites, websites made available through this website and websites to which we may direct you.

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MMA Transfers – Privacy Policy

All journeys with MMA Transfers must be pre-booked. All journeys to the Railway, Bus or Coach Station must be booked for pick up at least 1 hour before departure in order to guarantee the connection.

We cannot be held responsible for missed connections during adverse weather conditions. If you are unsure of your travelling time, please contact our office. Lost property left in an MMA Transfers vehicle will be returned to the Office. Please contact the main office to collect your lost property.

Lost Property not collected within 3 months of the journey becomes the property of MMA Transfers who will arrange for disposal of the Item.

Any credit/debit card registered on this app must be your own and registered at your home address. Should we suspect any fraudulent activity, your account may be suspended without prior warning and the relevant authorities will be informed.

If you have any comments or complaints about the service we have provided, please contact the MMA Transfers using the feedback option in the menu.

All telephone calls between you and MMA Transfers office or Drivers are recorded for monitoring purposes These terms and conditions do not remove or affect your statutory rights

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